Job Overview

Are you a problem-solver with a passion for technology and customer satisfaction? Join our team as a Technical Support Professional and be a key contributor in managing and optimizing Oracle Cloud ERP! This role is ideal for a Techno-Functional expert ready to bring their skills to the next level in a dynamic, collaborative environment.

Key Responsibilities

As a Technical Support Engineer, you will:

• Diagnose and Resolve: Tackle complex issues across Oracle Cloud ERP, and Oracle BI Reporting, delivering effective solutions for our users.
• Collaborate Across Teams: Work closely with stakeholders to understand and address challenges, ensuring seamless operations and exceptional user experiences.
• Develop & Enhance Reporting: Build and optimize dashboards and reports using OTBI/BIP reporting tools to provide insights and data-driven decisions.
• Support ERP Implementation Projects: Use your expertise to support our ERP initiatives, working with core Oracle technologies to streamline and enhance workflows.

Qualifications & Skills

To excel in this role, you’ll bring:

• Techno-Functional Expertise: Proficiency in Cloud PPM (Plan, schedule, and forecast, Resource management, Cost management and control, Billing, and revenue management, Project Financials, and Project Execution), Oracle OTL, and Cloud HCM, along with hands-on experience in Oracle Cloud ERP configuration, administration, and implementation.
• Analytical Strength: Strong analytical and problem-solving abilities with exceptional attention to detail.
• Communication & Collaboration: Outstanding communication skills, with the ability to work effectively across teams and present ideas clearly.
• Service Request & Troubleshooting Experience: Proven track record in Oracle service request support and high-priority troubleshooting.
• Oracle BI Reporting: Experience developing dashboards and reports using OTBI/BIP reporting tools.

Preferred Experience

• Oracle Certifications: Oracle credentials are highly valued.
• 5-12 Years in Oracle Technologies: Extensive experience with Oracle technologies, ensuring a deep understanding of Oracle systems and applications.

Education:

B.S (Computer Science) or equivalent preferred. Other qualifications with adequate experience may be considered.

Our employees live and work worldwide from their home office.

Job Type: Full-time

Salary Range

20 To 25 Per Year

Benefits/Bonus Opportunity:

• MBO Bonus – Individual Performance
• MBO Bonus – Division Performance
• Provident Fund
• Home Office/Internet Expenses
• Healthcare Expense Reimbursement
• Laptop

Schedule: Overlap with US PST time zone is required.

Work Remotely: Yes, Permanent Remote. Only candidates willing to work from their home office should apply.

Preference will be given to the candidates who can join immediately or for a maximum of 30 days.